FREE WHITE GLOVE DELIVERY
Local shipments in New York Metro
FREE RETURNS
Within 30 days of purchase
SUPPORT 7 DAYS/WEEK
Via email or website chat
100% SAFE & SECURE
Payments are processes through Stripe
SHIPPING INFORMATION
To see shipping options, just add the items you’d like to purchase to your cart. Once items have been added, go to your cart and enter your zip code in the Shipping Rates Calculator to see the shipping rates available in your location.
Orders consisting only of small parcels (lighting, accessories, etc.) most often ship within 1 week of placing the order.
Shipping time for furniture orders sometimes depends on your location. When you place your order, our Customer Care team will contact you to finalize delivery arrangements.
Ship to Store
(available at select locations) FREE Always
- Loading assistance
- No assembly included
- No packaging removed
Small Parcel
(pillows, sheets, rugs) $15 Starting at
- Delivered to your door
- No assembly included
- No packaging removed
Standard Delivery
(70+ miles from our store) $300 Starting at
- Delivered inside home
- Assembly available
- Packaging removal available
White Glove Delivery
(within 70 miles of our store) $50 Up to
- Delivered to any room
- Assembly included*
- Packaging removed
*Please note, some items include an additional assembly fee.
White Glove Delivery fees will increase for shipping addresses that are approximately 70 city miles or more from our store location. Enter your zip code before checking out or contact us to confirm the corresponding zone for your zip code.
If you have delivery-related questions, please contact us using the following information to determine the best course of action:
| Call | |
| info@silkroadconcepts.com |
Estimated Shipping and Delivery
We quote estimated times of arrival as accurately as possible. However, some orders may be delayed beyond our quoted time due to unforeseen circumstances. We are unable to discount due to production or shipping delays.
Delivery To Your Home
Before delivery of your product, there are a set of simple steps that can be taken to ensure a smooth and efficient delivery, including measuring your space in advance, and clearing a path for delivery.
Rescheduled deliveries
Reschedules made after your delivery time-frame has been scheduled will incur a rescheduling fee, starting at $49. Please Note: If you are not at home at the time of your agreed-upon delivery time-frame, you will incur the expense of the original delivery fee, and be charged for a second delivery.