Terms & Conditions - Silk Road Concepts

RETURN POLICY

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your purchase within 30 days of the purchase date for a full refund or exchange. All items must be returned in their original condition and packaging. Please note that return shipping fees may apply.

WARRANTY INFORMATION

All of our products come with a limited warranty, which varies by product. Please refer to the warranty information provided with your purchase for specific details. Our warranty covers defects in materials and workmanship under normal use for the specified warranty period. Damage caused by misuse, abuse, or accidents is not covered under warranty.

DAMAGE OR DEFECT CLAIMS

We take pride in the quality of our products and we want to ensure that you are completely satisfied with your purchase. If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will work with you to resolve the issue as quickly as possible. Please note that we may require photos or other documentation of the damage or defect in order to process your claim.